Being a customer-Whats your Score?
Working in retail, there are some things that customers do that make me like them more or less. No matter how good the conversation is, how customers answer the 4 questions I ask in every transaction actually actively has an effect. I score them!
How are you today?
I always ask this. If you ignore it that’s a -1 on your score. If you reply with anything negative relating to the fact your working that day -2. If you say Good +1.
If you ask me how I am in return +3
Would you like a bag?
Now I accept that sometimes you need a bag. Your arms are full, you are juggling six different, and awkwardly shaped packages or you plastic bag is straining under the pressure of all your other purchases. I'm happy to give you a bag in this case. +-0 HOWEVER! If you already have a mostly empty bag you could easily slip your purchase into you get a -1. If you have a trolley getting a bag is -1. If you tell me that you want the bag because you are going into another store and don't want to be accused of shop lifting -3. That's what the receipt I will give you is for! Bring your own bag +2
All points that follow are under the assumption you hand me an eftpos/credit card.
What account is that?
This one I can't rationalise. Cheque or saving +1 Credit -1. Don't ask me. I have a credit card. I even occasionally use it. I just automatic have a dislike for people using credit. If you do chose credit however when I ask ...
PIN or sign?
Say pin. Seriously. It halves the time of the transaction, means I don’t have to find a pen, and saves paper. Pin +2 sign -3
Yes I may be crazy. It may not actually make a difference weather or not some random bookshop lady likes you or not. But seriously. Choose wisely when answering questions.