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Being a customer-Whats your Score?

September 29th, 2010 (02:47 pm)

Working in retail, there are some things that customers do that make me like them more or less. No matter how good the conversation is, how customers answer the 4 questions I ask in every transaction actually actively has an effect. I score them!

  1. How are you today?

    I always ask this. If you ignore it that’s a -1 on your score. If you reply with anything negative relating to the fact your working that day -2. If you say Good +1.

    If you ask me how I am in return +3

  2. Would you like a bag?

    Now I accept that sometimes you need a bag. Your arms are full, you are juggling six different, and awkwardly shaped packages or you plastic bag is straining under the pressure of all your other purchases. I'm happy to give you a bag in this case. +-0 HOWEVER! If you already have a mostly empty bag you could easily slip your purchase into you get a -1. If you have a trolley getting a bag is -1. If you tell me that you want the bag because you are going into another store and don't want to be accused of shop lifting -3. That's what the receipt I will give you is for! Bring your own bag +2

    All points that follow are under the assumption you hand me an eftpos/credit card.

  3. What account is that?

    This one I can't rationalise. Cheque or saving +1 Credit -1. Don't ask me. I have a credit card. I even occasionally use it. I just automatic have a dislike for people using credit. If you do chose credit however when I ask ...

  4. PIN or sign?

    Say pin. Seriously. It halves the time of the transaction, means I don’t have to find a pen, and saves paper. Pin +2 sign -3

 

 

Yes I may be crazy. It may not actually make a difference weather or not some random bookshop lady likes you or not. But seriously. Choose wisely when answering questions.

Comments

Posted by: Erin Walsh (dark_pheonix)
Posted at: September 29th, 2010 05:32 am (UTC)
Langley :)

Hmmm...I get... 8 most days, or 6 others (for the bag thing).

My propensity to enthuse about my wellbeing when asked how I am tends to bemuse most people in retail, perhaps it would annoy you and I deserve a lesser score.

Posted by: Nature (wild_magic)
Posted at: September 29th, 2010 06:30 am (UTC)

No, I like chatty people. It makes transactions different and interesting (so I don't have to stave off boredom by scoring people) :)
Although the length of chatting does have an effect. Assuming the transaction from "hi, how are you?" through to returning the item to the customer is 100% of time, the chatting should not continue past 175%. Depending on if you are crazy/creepy/have BO/drunk. They should chat for between 90% to 10% of the transaction... :P

I haven't spent way to much time thinking about this....

Posted by: Erin Walsh (dark_pheonix)
Posted at: September 29th, 2010 06:40 am (UTC)
Picard Pwnage

Note to self: be sure to wash, continue my generally alcohol-free habits, and get all my stalkerish tendencies over with before purchasing anything from Chelsea (not much I can do about the crazy). *determined nod*

On another note, do you have any idea where I can buy a proper wig cap to tuck my hair under while wearing wigs? I remember your awesome floompfy wig never had any sign of your hair. The black wig I've bought to Troi-up is kind of thin, and now I've curled it my brown hair will show through the scalp unless I get a black under-tuck-in thingy, but I couldn't find one at the funny shop.

Posted by: Nature (wild_magic)
Posted at: September 29th, 2010 06:43 am (UTC)

I didn't ever use one, but just thinking about it you could get a swimming cap. Last time I was in rebel sport you could get ones that were a sort of cloth, rather than latex (cutting down on the hair pulling factor) and black seemes like a reasonable colour to expect. Or... I donno.... Shave your head? Speaking from experience it makes hair care much easier :P

Posted by: Erin Walsh (dark_pheonix)
Posted at: September 29th, 2010 06:48 am (UTC)
Determined Negaleg

:P I'll probably get a black swimming cap (I've used my yellow one for the Medic!wig and it seemed to work OK, but it'd definitely show through the thin Troi!wig). I'll keep the whole hair shaving thing in mind, perhaps I could pretend to be one of the awesome (can't say what they are 'caus it is a spoiler)from Dark City http://www.metroactive.com/papers/metro/02.26.98/gifs/darkcity-9808.jpg (though in truth I'm more like the guy in the foreground: short, weak, psychological training and slightly manic) :P

Man, now I really want to re-warch Dark City. I BLAME YOU!

Posted by: Melody Powers (everstone)
Posted at: October 6th, 2010 12:58 pm (UTC)

I am on the side of the fence where I think asking customers 'how are you' is pointless cos I don't care how they are and they don't care how I am. However, I think this view comes from my work at lovely place of Crepes, where asking 'how are you' before 'what can I get for you' prolonged the transaction unnecessarily and espeically in busy times that was not a good thing! In your line of work, however, I don't think that is a problem cos generally you can SEE what they want when they come up to the counter.

That said, my question 1 would be as follows:
I ask 'hi what can I get for you today'. If you answer with your order or a question pertaining to your order, +1.
If you start to answer 'fine thanks' but then realise and correct yourself, -1.
if you answer 'fine thanks' and then stand there looking confused at me, -100.

Also I know your post if over a week old, but in my defence I was away when you posted this and busy essay writing the whole time I've been back! And I like posting comments to old entries, especially when the subject matter is a) interesting, b) amusing or c) both :)

Posted by: Nature (wild_magic)
Posted at: October 6th, 2010 01:03 pm (UTC)

I don't mind comments on old posts :) An I know how you feel on poeple asking "how are you" brest feels similarly. He also thinks it's stupid/pointless that I say "have a lovely day" but I will not be stopped with my relentless manners and politeness! :D

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